Thank you for choosing Blants products.
To get a shipping quote:
After you’ve chosen your products, select your Region with either Metro or Rural delivery.
Once you submit your order, you will be taken to a secure page for card payment. If you have chosen to pay via online banking, you will receive an email with account details.
If you ‘create an account’ before you order, our system will let you see the status of your order, print invoices, and view order history.
When your order will be despatched:
Orders are generally despatched the day after your order is received, or once payment has been received (if you have elected to pay via bank transfer rather than with Paypal or credit card).
Terms and Conditions:
It is the purchaser’s responsibility to ensure the delivery address is entered correctly. Any re-direction of orders due to an incorrect address will incur additional fees, payable by the purchaser.
* If a delivery is deemed rural, but the rural region has not been selected, the order will be delayed until full delivery payment has been received. Please note that, for courier services, this does not necessarily align with NZ post RD addresses. Alternatively, you can provide us with a non-rural delivery address, for example your work place.
If you choose to enter a PO box delivery address, please also select the rural region for your area, as the surcharge to us for PO boxes is the same as for rural.
Please note – Drivers DO NOT make phone calls to customers regarding locked gates / security buildings / or for requests of delivery time frames.
If you select delivery via a Courier to your door, all orders are shipped with “Authority to Leave”* in a deemed safe place at your address, and you agree to the following:
House deliveries
- I have checked my delivery address is correct, and the address is not to a post office.
- There are no locked gates and courier has access to front door. Note – If driver is unable to gain access, your order will be taken to the nearest depot. No refund of delivery fee will be given. In the event your order is re-delivered, the purchaser will need to pay the extra re-delivery fee.
- I do not have a dog roaming the front yard (courier drivers may not enter a property if a dog is roaming the front yard, irrespective of how harmless the dog is).
Units & Apartments
- I do not live in a security building and courier has easy access to unit door or can be left inside foyer door. (If it’s a multi-level building items may be left inside foyer, as some drivers do not walk up stairs.
- Or – I do live in a security building but it’s safe to leave products outside main entrance door.
Business Addresses
- The business opening hours are standard 9am – 5pm Mon-Fri.
- Or – I have left a note on the order form of our opening days and hours.
For all orders without a signature required, once a parcel has been delivered, neither Blants NZ nor the courier company are liable for any loss or damage to the parcel.
* – You can request a Signature on Delivery. If the courier cannot obtain a signature, they will deliver the goods to the nearest Parcel Connect Agent for collection by the customer.
Please double check all your details, including products selected, before final checkout, to ensure a smooth transaction.
Note – Blants NZ reserves the right to decline a sale in the event of a system technical error where no shipping fee, or an incorrect shipping fee has been added to the order.
Once your order has been dispatched, you acknowledge that there may be delays to delivery that are out of our control, and indemnify Blants NZ against compensation for delay.
If you have not received your order within 5 business days (allow 7 days if rural) please notify us so we can help you to track its whereabouts. Leaving it longer than 2 weeks means the courier may not be able to assist with tracking a missing order.
Returns Policy
Please select carefully and double check products selected before final checkout to ensure a smooth transaction.
If you have received a product that has been damaged in shipping, please email us photos of the product and packaging. Our policy is to forward you a replacement product or a refund.
To return a product, please contact Blants to make arrangements prior to dispatching the product.
We are unable to take responsibility for loss or damage occurring in transit on return to us so please send via a trusted post method. For Afterpay customers – when waiting for your item to be returned to us please continue to pay your payments.
If you have any questions, please contact us at orders@blants.co.nz
We look forward to helping you with your order!
